Refund & Cancellation Policy

Elvtera

AI-Powered Systems. Built Around Your Business.

1. Overview

This Refund and Cancellation Policy explains how refunds and cancellations work across the services Elvtera provides. It applies alongside your Service Agreement and our Terms of Service. Where a signed Service Agreement includes different refund or cancellation terms, that agreement takes precedence for the specific engagement.

Elvtera is operated by Collins Enterprise Solutions LLP (India) and Josh Global Brands LLC (United States). Invoices are issued by the appropriate entity based on your location.

Because our work is custom and delivered through dedicated time and resources, refunds are handled on the basis described below rather than through a blanket money-back guarantee.

2. Website Projects

Website design and development projects usually run through defined stages, with an upfront deposit and milestone payments. Deposits reserve our team's time and cover initial planning and design, so they are non-refundable once work has begun. If you cancel partway through, amounts already invoiced for completed stages remain payable, and any unused prepaid balance is assessed against work delivered up to the cancellation date.

3. Custom Software

Custom software development involves significant planning, design, and engineering effort. Payments made for completed milestones or delivered work are non-refundable. If a project is cancelled, you are responsible for paying for all work completed and expenses incurred up to that point, and we will hand over deliverables for paid work in line with your Service Agreement.

4. SaaS Subscriptions

Subscription fees for SaaS products and hosted solutions are billed in advance for each cycle. These fees are non-refundable for the current billing period. When you cancel, your subscription remains active until the end of the paid period, after which it will not renew. We do not provide partial refunds for unused time within a billing cycle unless required by law.

5. Monthly Retainers

Retainer arrangements reserve a set amount of our capacity each month. Retainer fees are billed in advance and are non-refundable once the month has started, because the capacity is allocated to you whether or not it is fully used. Unused hours do not roll over to the next month unless your agreement says otherwise.

6. Consulting

Consulting fees cover the time and expertise we dedicate to your engagement. Fees for consulting sessions and advisory work that have already been delivered are non-refundable. For scheduled sessions, cancellation terms depend on the notice you give, as described in Section 10.

7. Automation Projects

Automation and workflow projects, including AI agents, chatbots, voice agents, and integrations, are billed by milestone or by deliverable. Payments for completed configuration, development, and deployment work are non-refundable. If you cancel before completion, you pay for the work delivered up to that point.

8. Milestone Payments

Where a project is structured around milestones, each milestone payment corresponds to a defined stage of work. Once a milestone is completed and delivered, its payment is non-refundable. Cancellation does not entitle you to a refund of payments for milestones already met.

9. Non-Refundable Work Completed

Across all our services, any work that has been completed and delivered is non-refundable. This reflects the time, skill, and resources invested. Refunds, where offered, apply only to prepaid amounts that relate to work not yet started at the time of cancellation.

10. Cancellation Notice

To cancel an engagement, subscription, or scheduled service, you must notify us in writing at hello@elvtera.com. For ongoing services such as subscriptions and retainers, we ask for reasonable advance notice, and the specific notice period is set out in your Service Agreement. For scheduled consulting sessions, cancellations made with short notice may still be charged.

Cancellation takes effect at the end of the current paid period unless agreed otherwise.

11. Chargebacks

If you have a concern about a charge, please contact us first so we can resolve it directly. Raising a chargeback or payment dispute without first contacting us, especially for work that has been delivered, is a breach of these terms. We reserve the right to contest improper chargebacks and to suspend services and pursue recovery of amounts owed while a dispute is ongoing.

12. Taxes

All fees are exclusive of taxes unless stated otherwise. Where refunds are issued, they are net of any taxes, transaction fees, or payment processor charges that cannot be recovered. You remain responsible for any taxes applicable to the services in your jurisdiction.

13. How Refunds Are Processed

Approved refunds, where applicable, are returned using the original payment method where possible, within a reasonable period after approval. Processing times depend on the payment provider. Any non-recoverable transaction fees may be deducted from the refunded amount.

14. Contact

For refund or cancellation requests, contact us at hello@elvtera.com or visit https://elvtera.com.